Frequently Asked Questions

How can I place an order with your company?

We letting you have 3 tiers prices to choose.

What payment methods do you accept?

Wire money to our bank account, or Zelle.

Do you require payment upfront or offer credit terms?

For your first 3 orders you need to pay in advanced, then with your credit application our accounting department will decide the term of Net.

What are your typical lead times for delivery?

Depends of your quantities.

Do you offer international shipping?

Not yet.

Which carriers do you use for bulk orders?

UPS or FedEx.

Can we use our own freight forwarding service?

Yes.

Are your products licensed or certified by health authorities?

Yes.

Can you provide Certificates of Analysis (CoA), MSDS, or other documentation?

Yes, but to Manufacturers.

Are your facilities GMP-certified?

We are importer & distributor of raw ingredients, packaging done in GMP certified manufacturers.

Do you offer Non-GMO, Organic, or Vegan certifications?

Only as of raw ingredients, not finished products.

Do you offer volume-based pricing or bulk order discounts?

Yes.

Are custom quotes available for large or recurring orders?

Yes.

Do you charge taxes on orders?

For raw ingredients, if you have your state resell tax certificate No, but for finished products Yes.

Can I request a sample before placing a full order?

For raw ingredients we will ship 50 grams of sample, but for finished products No.

Do you offer custom formulations or private labeling?

Yes.

What is the shelf life of your products?

Depends, between 3-4 years.

Are your products allergen-free or manufactured in allergen-controlled facilities?

Yes.

Do you work with distributors or third-party resellers?

For only finished products.

How do I become an approved vendor or customer?

Your credit application showing our legal & accounting departments to what to do.